FAQ’s - HIRE
Where do you hire?UK
Everywhere! We are based in Devon and London, We charge £0.40p per mile unless otherwise agreed for delivery and collection of our goods. London Congestion charges also apply where applicable.
We hire throughout the whole of Dubai and we will look to extend our services to Abu Dhabi soon. We charge a flat rate of 20 AED for delivery and collection of our goods.
Do you deliver to the door?
The English Tea Party will deliver all your hired items direct to you; your venue, caterer or any location as agreed. We do however ask that you let us know if access if difficult, so we can make necessary arrangements, as your delivery comes in large and heavy boxes!
When do you deliver?
We always like to deliver the day before and collect the day after, but will agree on times at the point of booking.
How do we choose the crockery?
Our collection of vintage china is vast – over 800 covers in total. We always make sure we hand pick your order box according to your brief as best as we can.
Can I pick my own crockery?
Unfortunately we are no longer able to offer this service due to the volume of stock we hold and the number of bookings we do each week. We do however always hand pick your order according to your brief as best as we can.
Don’t worry about the washing up – we will do that for you! We just ask you to make sure that all liquids are poured out of the china cups and foodstuff removed from plates etc… We have a flat rate washing up charge of £15 in the UK and 80AED in the UAE,all orders over £500 or 3000 AED the washing up fee is wavied.
What happens if items get broken?
If any breakages, damages or loss occur we will deduct the appropriate amount from your refundable damages deposit, which is £50 in the UK or 300AED in the UAE. If any breakages, loss or damages exceed this an invoice will be sent for the appropriate amount, please see our terms and conditions.
How do I pack and return my order?
After your event, we advise that you make someone responsible for packaging it into our boxes in the same way you received it. If for any reason this is not possible please let us know at time of booking and we can make the necessary arrangements.
What can we use the vintage crockery for?
Pretty much anything – eating, drinking, displays – you name it it’s been done! If you have any ideas on how you want to use our crockery just drop us a line and we can have a chat!
Why use The English Tea Party?
Established in 2006, we are the original vintage crockery and accessories hire company and have supplied more than 500 events, weddings, garden parties, product launches and photo shoots, giving us a wealth of experience! It is a family run full time business, with hire parlours in Devon, London and Dubai. We love what we do and always want to make sure you love it too!
When do I need to book?
We take bookings up to two days to two years in advance – we just ask for a reservation fee which is deductable from your final invoice. If your event is less than a week away at time of booking we ask for payment in full.
How do I pay?
UK: You can pay for all your hire items either by cheque, MasterCard or Visa through PayPal or by bank transfer. In certain circumstances we can accept cash upon delivery – by prior agreement.
UAE: When hiring in Dubai, we can accept payment by cheque, bank transfer or cash payment on delivery. We hope to offer MasterCard and Visa payment soon.
FAQ’s – TeaParty Boutique
How can I buy from the TeaParty Boutique?
You can purchase goods directly through our online boutique by following the simple step by step instructions, our boutique will be evolving with new stock, so be sure to sign up to the ‘welovetoteaparty’ newsletter for regular updates.
How can I pay?
You can pay for your purchases with any of the following methods:
UAE: Within Dubai you can also pay for your purchases by our ‘cash on delivery’ service. Please be sure to specify this option during the checkout process. Exact change is welcomed!
How much is delivery?
We charge a flat rate postal fee of £5.95, which covers the charge of postage as well as the packing. In certain circumstances this fee may be increased if ordering large multiply items.
For all purchases within Dubai we charge a 20AED delivery fee.
When will I receive my purchases?
All orders will be dispatched within three working days from the time of purchase and should be with you within 7 days. If you need delivery to be quicker please contact us directly on 01647 433923 or email us at firstname.lastname@example.org
How can I make returns?
We aim to clearly represent all items in their exact entirety through the TeaParty Boutique and therefore trust you will be totally satisfied with your order. If you are not happy with your purchase, returns (not including breakages/damages) must be made and received within 14 working days of purchase date and must be sent at the customer’s expense.
Do you give refunds?
Full refunds on returned items will be made once items have been checked for damages etc… less P&P. Refunds or exchanges will be made to you within 28 days of receipt of the returned goods, provided you have followed all of the procedures and time frames set out by The English Tea Party. For further information please see our Terms and Conditions.
What happens to breakages in transit?
We always ensure all goods are packaged appropriately. Once your purchased item(s) is shipped they become your responsibility for insurance and breakage purposes. In the unlikely event of a breakage occurring in shipping we are not able to refund. However, should a breakage occur please do contact us within eight working days of receiving the parcel and we will endeavour to replace the item with a similar type or equivalent if we see fit and appropriate.