Our Terms and Conditions

Disclaimer

We endeavour to ensure that the information contained on this site is true and accurate, however, we cannot give any warranty to that effect. We cannot be responsible for the consequences of reliance on that information. However, this disclaimer is not intended to affect your statutory rights.
Please note that we cannot accept any responsibility for the contents of materials viewable from this site which are not provided or maintained by us. These materials may be provided by (but not limited to) links, frames and portals.

Copyright Notice

The materials (images, logo, colours, text copy and so on) contained on this site are copyright to us – The English Tea Party and may be subject to other intellectual property rights. The pages of this site may be downloaded for the purposes for which the site is intended, however we strongly recommend you contact us prior to doing so at; info@theenglishteaparty.co.uk . We strongly advise that you do not plagiarise our site in any shape, style or format. All copyrights and trademark notices, marks, disclaimers and other such elements must be preserved and upheld at all times.

Terms of hire/shopping with us

By agreeing to order products on this site, through The English Tea Party hire or, TeaParty Boutique, the buyer agrees to hire/buy at the price shown and in the way described on the site according to our terms and conditions. The English Tea Party and its TeaParty Boutique acceptance of the hire/purchase order is conditional on receipt of payment stated within our terms. The responsibility of the English Tea Party and its TeaParty Boutique to provide the product or service is only valid with there being no error or innocent misrepresentation by either party. In terms of purchasing from the TeaParty Boutique or The English Tea Party hire and where, for any reason the product/service cannot be provided within 30 days (for purchases) any payment will be fully refunded. All refunds are given at the discretion of the company management.

The buyer accepts responsibility for judging the suitability of the product for the buyers required purpose. The products, any advice, and the presentation of the products have been prepared in accordance with English Law, but the seller does not claim that they necessarily accord with the laws of other countries. To the extent permitted by law the seller excludes any warranties in relation to the product. However, the buyers statutory rights are not affected

Terms and Conditions - The English Tea Party HIRE


References to The English Tea Party and or Hire Parlour and or TeaParty Boutique and ‘we’, ‘us’ and ‘our’ shall be deemed to be references to The English Tea Party. References to ‘you’, and ‘your’ shall be deemed to be references to the person placing an order via the our website; www.theenglishteaparty.co.uk

Our collection is a vast mixture of matching sets and individual vintage pieces, we can not guarantee matching sets for larger quantities and purposefully promote an eclectic look. Our crockery varies in sizes and styles and colours within the same range do vary.
On all orders over £500 the £15 flat fee for washing up is waived within the UK and for orders over 3000AED the 80AED fee in Dubai.

Damages, loss and Breakages: We require a £50 damages deposit up front to cover any breakages, loss or damages of items hired. Once items have been checked and any breakages, loss or damages are found in the hired items we will deduct the appropriate amount and refund the balance with a detailed receipt. (Costs within the UAE are 300AED for the damages deposit).

If any breakages, loss or damages the £50 deposit we will send out an invoice within 7 working days from the date we collect and check the hired items. We do not offer a penalty for damages and or breakages but we do ask for a replacement fee, prices are listed below. The invoice will detail all charges and will need to be paid within 20 days from the date of the receipt. If no issues were found the damages, loss and breakages deposit will be refunded in full after 7 days from the date of collection and items have been checked. The same practice applies within the UAE if the 300AED damages deposit is exceeded.

Where our crockery and or accessories have been used in collaboration with other vintage china and or accessories, please ensure all The English Tea Party items are returned to us. During our check of post collection and where we found items in replacement of ours we will deduct the appropriate charges from the damages deposit, or will invoice for these items. Ideally we wish for all items to be returned to us at the clients expense. If items returned are damaged in transit we will invoice the client for breakages.
Where the total hire exceeds £800 we will ask for a £100 damages deposit. (Costs within the UAE are 560AED damages deposit on all orders over 4480AED).

We will deliver and collect from most UK locations. We charge our delivery and collection rate at £0.40p per mile, unless otherwise stated. In Dubai we charge a flat fee of 60AEAD for delivery and collection. This charge may increase if the booking is placed at short notice (under two weeks from date of event) as we will have to re work our schedule. Alternatively we are always happy for you to collect and return to us. If the client collects and returns the crockery from The English Tea Party premises the client will take full responsibility for all items and all items remain the property of The English Tea Party. For larger orders of over £500 in the UK and over 4000AED in Dubai we are happy to negotiate our transport costs. Delivery charges in the UAE will be charged at a flat rate of 20AED.

If you are looking for us to style your event please call we to discuss your requirements, after an initial consultation a quote will be given. We will also offer you a 10% discount on all hired items. Prices start from £200 in the UK or 1500AED in Dubai for on the day styling.

The Small print:


1. The customer is responsible for the hired equipment from the time of collection/ delivery until returned to The English Tea Party. All items still remain the property of The English Tea Party.

2. In the event of loss or damage the customer will be charged the actual cost of replacement. These charges are payable on receipt of invoice and must be paid in full within 20 days from invoice date.

Tea Cups & Saucers £8.00 50AED
Tea Pots £40.00 250AED
Milk Jugs £6.00 40AED
Sugar Bowls £6.00 40AED
Small sandwich Plates £6.00 40AED
Individual platters (small) £8.00 50AED
Individual platters (medium) £9.00 55AED
Individual platters (large) £10.00 60AED
Cake Stands £40.00 250AED
Cutlery (knives, forks, spoons) £1.00 per item 6AED
Cutlery (cake slices) £10 per item 60AED

Accessories

Butterfly drop garlands £6.00 per garland 40AED
Bunting £5.00 per metre 30AED
Storm Lanterns (small) £10.00 60AED
Storm Lanterns (Large) £13.00 80AED
Candelabras £30.00 170AED
Garden candle torches £6.00 each 40AED
Clear Glass votive holders £2.00each 12AED
Jugs (ideal for flowers) Small £8.00 50AED
Jugs Medium £13.50 80AED
Jugs Large £16.00 90AED
Watering Cans £10.00 60AED
Galvanised buckets (tall) £20.00 120AED
Galvanised buckets (medium) £16.00 120AED
Galvanised buckets (small) £10.00 60AED
Galvanised bath £25.00 160AED
Picnic baskets £20.00 140AEd
Wicker baskets of various sizes £15.00 each 100AED
Picnic rugs £20.00 each 140AED
Birdcage £30.00 200AED

Table Linens

If table linens and napkins are returned unreasonably soiled and can not be cleaned we will make charges as follows for replacement:
Plain table cloths (all sizes) £15.00 100AED
Patterned table cloths (all sizes) £25.00 150AED
Patterned table runners £18.00 110AED
Patterned napkins £6.00 40AED

Items not listed in the above will be invoiced at the cost price at the rate of the day. The management of The English Tea Party has the right to change the listed prices if unique, valuable or rare items are lost, broken and damaged.

3. The English Tea Party accepts no responsibility for any loss or injury caused by the use of any of the equipment. Therefore we strongly recommend the client takes out separate event insurance.

4. All charges are for a minimum of one days hire. Equipment may be collected/delivered on the day before the date of hire and must be returned on the day following the date of hire (save where that is a Sunday in which case the equipment must be returned/collected on the Monday immediately following). Example: day of hire a Saturday, deliver Friday, collect Monday – pay for one days hire. We are happy to agree collection and delivery dates that are mutually suitable.

5. Payment is to be paid either by cheque, bank transfer , or via Paypal or if agreed by cash at time of drop off. If cash is not given at this point The English Tea Party has the right not to supply the event until payment has been made.

6. A reservation deposit 50 % of total hire cost is charged and must be paid by said date on invoice. Remaining balance must be paid seven working days prior to the date of hire, unless otherwise agreed. Payment terms will feature on invoice.

7. All returned checks will be made within three working days and any broken or damaged goods will be invoiced within 7 working days from date of collection.

9. Damaged and broken goods invoices must be paid in full within 20 calendar days from date of invoice (as stated on invoice). Charges will be made at the current rates (see note 2.)

10. All cancellations must be confirmed in writing. In the event of cancellation, a rebate of hire charges will be allowed on the following table:-

Number of days Notice
before hire date
Amount of Rebate
 
Up to 7Nil
8 to 1450%
15 to 3075%
31 or more 100%


11. Equipment not returned on the due date for return (see item 4) will be charged at twice the daily rate for each additional day.

12. The return of all cartons and packing boxes is important and their loss or damage will be charged at full replacement cost.

13. Please handle all china with care especially when stacking and boxing up. When packing up china and accessories back for collection and return – please ensure they are packed in the same way as received. If any members of The English Tea Party staff are required to repack the china and accessories for transport we will charge £15 per hour and will invoice this cost to the client. This invoice will need to be paid in full within 20 working days from invoice date

14. We request that all food stuff is removed from the crockery before boxing up. If returned without this being done we reserve the right to make a surcharge which will either be deducted from damages deposit or invoiced separately.

15. Any customer wishing to organise their own transport must be fully insured against all loss or damage and must produce evidence of such insurance to The English Tea Party upon request.

16. All hired items remain the property of the English Tea Party during the hiring duration

17. A flat fee wash charge applies to all orders under £500 of £15 in the UK and 80AED on orders under 3000AED in Dubai, this cost will be issued upon invoice.

Terms and Conditions – The English Tea Party TeaParty Boutique


When you place and order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions. If you are unhappy with any part of these terms and conditions, you should contact us on info@theenglishteaparty.co.uk or on 01647 433923 in the UK or on victoria@theenglishteaparty.co.uk or 00 971 55 363 8687 within the UAE, Dubai, or by post at the address given below.

By placing an order through our website www.theenglishteaparty.co.uk you are making an offer to The English Tea Party to purchase the goods outlined in your order/shopping cart upon the terms described in your order.

When you have decided to purchase an item(s) through the TeaParty Boutique and you have clicked on the button to 'Confirm Order' you have offered to buy the item(s) at the price indicated on the website, including any delivery charges that apply to your purchase. Once your order is accepted, you will be notified of this soon after you have clicked on 'Confirm Order' by automatic email. Please ensure all details entered are correct, we cannot accept any responsibility for errors made at time of booking. We reserve the right to cancel orders where the order details prove to be incorrect

A contact phone number is needed so that we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order. For more information on our usage of data required to process your order please read our Security and Privacy Policy.

After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and dispatched to you.

Please note that we will not be able to meet any obligations as a result of the following reasons:

• If the product you ordered is out of stock
• We are unable to authorise your payment
• If it is identified that there is a product description or pricing error
• If customers do not reach any order criteria outlined in the Terms & Conditions
• If incorrect details have been entered and we cannot contact you to correct.
• If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.


Please note that in the exception and by prior arrangement you are paying by post, on the occasion where items may sell out whilst the cheque is being cleared, we will reissue a cheque for the full amount within 28 working days from the date that we received the cheque.


The English Tea Party reserves the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from The English Tea Party website. Further information on use of data can be read within our Security and Privacy Policy.

Product Pricing & Descriptions


By agreeing to order products on this site, through The English Tea Party hire or, TeaParty Boutique, the buyer agrees to hire/buy at the price shown and in the way described on the site according to our terms and conditions. The English Tea Party and its TeaParty Boutique acceptance of the hire/purchase order is conditional on receipt of payment stated within our terms. The responsibility of the English Tea Party and its TeaParty Boutique to provide the product or service is only valid with there being no error or innocent misrepresentation by either party. In terms of purchasing from the TeaParty Boutique and where, for any reason the product/service cannot be provided within 30 days any payment will be fully refunded. All refunds are given at the discretion of the company management.

The buyer accepts responsibility for judging the suitability of the product for the buyers required purpose. The products, any advice, and the presentation of the products have been prepared in accordance with English Law, but the seller does not claim that they necessarily accord with the laws of other countries. To the extent permitted by law the seller excludes any warranties in relation to the product. However, the buyers statutory rights are not affected

Contract Cancellation


If you are not happy with products you have chosen and received, you are entitled to cancel this contract if you so wish under the Distance Selling Regulations, provided you exercise your right no longer than eight working days after the day on which you receive the products. Please note however that we pride ourselves on our commitment to the highest levels of customer service and will consider cases on a case by case basis, subject to the situation, after this period. Contact on info@theenglishteaparty.co.uk or on 01647 433923.

Should you wish to cancel your order prior to dispatch, please contact us; info@theenglishteaparty.co.uk – title CANCEL ORDER, or call us on 00 44 1647 433923. Alternatively, you can inform us by posting the notice to our address below. If your order has already been dispatched we will be more than happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete and in the same condition when dispatched. Where possible we would ask that you return the items with the original packaging. With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage. Where goods are delivered to a third party you will need to be able to return the goods you ordered to us to be able to exercise this right.

Returns Policy & Making Returns


We aim to clearly represent all items in their exact entirety through TeaParty Boutqiue and therefore trust you will be totally satisfied with your order. Returns must be made and received within 14 working days of purchase date and must be sent at the customer’s expense.
Full refunds on returned items will be made once items have been checked for damages etc… less P&P. Refunds or exchanges will be made to you within 28 days of receipt of the returned goods, provided you have followed all of the procedures and time frames set out by The English Tea Party For further information.

Breakages in transit

We always ensure all goods are packaged appropriately. Once your purchased item(s) is shipped they become your responsibility for insurance and breakage purposes. In the unlikely event of a breakage occurring in shipping we are not able to refund. However, should a breakage occur please do contact us within 8 working days of receiving the item wither by email; info@theenglishteapary.co.uk, or on 00 44 1647433923 , Monday to Friday 9am to 5.30pm and we will endeavour to replace the item with a similar type or equivalent of for you if we see fit and appropriate. This does not affect your statutory rights.

OUR DETAILS:

The English Tea Party
Lower Corndon Farm Cottage
Chagford
Devon
TQ13 8EE

t: 0044 (0)1647 433923 or 00 971 55 363 8687
e: info@theenglishteaparty.co.uk
w: www.theenglishteaparty.co.uk